Shipping Information & Delivery Options

 

 1. Processing Time:

Orders are typically processed within 2-3 business days from the date of purchase.

Processing times may be extended for custom orders.

 

 2. Shipping Methods:

 We offer several shipping options, including standard and expedited shipping. The available options will be presented during the checkout process.

  

 3. Shipping Costs: 

Shipping costs are calculated based on the weight of the items in your order and the selected shipping method.

The shipping cost will be displayed during the checkout process before you complete your purchase.

 

 4. Delivery Time:

Delivery times vary depending on the shipping method selected and the destination.

Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guarantees.

 

 5. Order Tracking:

 Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

 

 6. Shipping Address:

 The customer is responsible for providing accurate and complete shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

 

 7. Delayed or Lost Shipments:

While we strive to ensure timely deliveries, we cannot be held responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances. If you believe your shipment is delayed or lost, please contact us at contact@queenkcandleco.com for assistance.

 

 8. Order Modifications:

 Once an order has been placed, modifications, including changes to the shipping address, cannot be guaranteed. Please review your order carefully before completing the purchase. Please get in touch with us at contact@queenkcandleco.com for assistance.

 

 9. Contact Us:

 If you have any questions or concerns about our Shipping Policy, please contact us at contact@queenkcandleco.com.