Shipping Information & Delivery Options

1. Processing Time

Orders are typically processed within 2–3 business days from the date of purchase. Please note that processing times may be extended for custom or pre-order items.

2. Shipping Methods

We offer both standard and expedited shipping options. Available methods will be displayed during checkout so you can select the best option for your needs.

3. Shipping Costs

Shipping costs are calculated based on your order’s total weight and the shipping method selected. The exact amount will appear at checkout before you finalize your purchase.

4. Delivery Time

Delivery times vary depending on your chosen shipping method and destination. Estimated delivery windows will be provided during checkout—please note that these are estimates, not guarantees.

5. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Use your tracking number to monitor your package’s progress.

6. Shipping Address

Please double-check that your shipping details are complete and accurate. We are not responsible for deliveries sent to incorrect or incomplete addresses provided at checkout.

7. Delayed or Lost Shipments

We do our best to ensure timely delivery; however, we cannot be held liable for carrier delays, weather disruptions, or other circumstances beyond our control. If you believe your order is delayed or lost, please contact us at contact@queenkcandleco.com for assistance.

8. Order Modifications

Once an order is placed, modifications—including address changes—cannot be guaranteed. Review your order carefully before checkout. For urgent requests, reach out to contact@queenkcandleco.com as soon as possible.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at contact@queenkcandleco.com.