Our Privacy Policy

Privacy Policy

Queen K Candle Co. (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and the choices available to you.

By using our website, purchasing our products, or engaging with our services, you agree to this Privacy Policy.

1. Information We Collect

Personal Information: Includes your name, contact details, shipping address, and payment information when making a purchase.

Device Information: Data about the device you use to access our website, such as IP address, browser type, and operating system.

Usage Data: Information about your activity on our website, including pages viewed and session duration.

2. How We Use Your Information

Order Fulfillment: To process your order, communicate with you about your purchase, and provide customer support.

Marketing: With your consent, we may send promotional offers, newsletters, and product updates.

Analytics: We use analytics tools to understand how customers use our site and to improve the shopping experience.

3. SMS Marketing and Consent

We value the privacy of information shared for SMS marketing, including order updates, abandoned cart reminders, promotions, and review requests. Opt-in data and consent are never shared with third parties except for messaging partners who enable our text messaging services.

Our website also uses cookies to track items in your cart, including abandoned checkouts, to determine when to send cart reminder messages via SMS.

4. Information Sharing

Service Providers: We may share your data with trusted partners who assist in payment processing, shipping, and analytics.

Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.

5. Your Choices

Marketing Preferences: You can opt out of receiving promotional emails or text messages anytime by using the unsubscribe link or contacting us directly.

Cookies: You may manage or block cookies in your browser settings, though doing so may affect certain site features.

Data Sharing Preferences: You can manage how your personal information is shared for advertising or analytics purposes by visiting our Data Sharing & Privacy Opt-Out Page. This ensures your choices are respected across all devices and future sessions.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Updates will appear on this page with a revised “last updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at contact@queenkcandleco.com.